Shipping & Returns

The minimum purchase value is AUD$19.50. This allows us to offer fixed shipping costs within Australia and makes sure we cover other basic costs such as order processing, stock receiving, pick and pack and packaging materials.

We deliver Australia wide. At this stage, we do not offer international shipping.

Beerenberg is committed to your satisfaction, we work very hard to ensure you receive your order as quickly as possible. We aim to send your parcel within 2 business days of payment being received.

Please take every effort to include the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Delivery times are highly dependent on your location and local transport services in your local area. Our friends at Australia Post have provided the below Delivery Timetable, but these are a guide only. The lead-times are measured in business days; they do not include weekends or public holidays.

Parcel service standards – Estimates Only (Australia)

When it comes to sending your parcels with Parcel Post, they aim to deliver your items within 1-5 working days. We encourage you to check with your local post office to confirm regular parcel delivery times.

Based on weight, size and destination, estimated delivery times are as follows:

Parcels within South Australia
Between 1-4 days

Parcels to all other states
Melbourne: 2 days
Sydney: 3 days
Brisbane: 4 days
Canberra: 4 days
All other capital cities: 4 days

For all other locations please contact Australia Post re delivery timings.
Please add 2 business days for processing from receipt of order.

Please note: larger orders will be packed into multiple cartons, with tracking numbers, and may not all arrive on the same day.

Check your email for the tracking information provided.

Occasionally, circumstances occur which could add another day or two to these times. Once goods are despatched we rely on Australia’s transportation networks to deliver.  

We offer flat-rate shipping within Australia

• Metro locations: $9.95
• All other locations: $12.95

Download the Australia Post mobile app to track your parcel.

We no longer offer international shipping.

Shipping costs includes more than just the cost of postage. Costs include order processing and stock receiving, pick and pack, packaging materials, and postage.

Postage costs vary by weight and/or cubic metre, and delivery location, however we do not pass on the whole of this cost to you, our customer.  

If you are not home for your Beerenberg delivery, Australia Post are instructed to leave your delivery in a safe place, otherwise you will receive a note informing you where you can collect your parcel from. Australia Post will hold this item for no longer than 10 days.

Sometimes if you request a replacement product the item may be out of stock. In this case we will either provide you with store credit for that item, that you can use next time you place an order with Beerenberg or in some cases a full refund will be issued.

Due to the high cost of postage, we are unfortunately not able to offer you a refund or product exchange if you change your mind about your purchase or you decide the product you ordered is no longer suitable or not to your liking.

However please let us know your feedback as we would hate to lose you as a customer!

We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or phone number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock and we undertake to take reasonable steps to verify that the order and credit details are bona fide prior to processing of orders.