Shipping & Returns

The minimum purchase value is AUD$19.50. This allows us to offer fixed shipping costs within Australia and makes sure we cover other basic costs such as order processing, stock receiving, pick and pack and packaging materials.

We deliver Australia wide. At this stage, we do not offer international shipping.

Beerenberg is committed to your satisfaction, we work very hard to ensure you receive your order as quickly as possible. We aim to dispatch your parcel within one business day of payment being received.

Please take every effort to include the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Delivery times are highly dependent on your location and local transport services in your local area. For delivery speeds across Australia (from South Australia),
we recommend visiting Australia Post for the most accurate information.

Please note that during the Christmas rush it may take us a bit longer to dispatch your order (2-3 business days) and delivery speeds will vary.

Occasionally, circumstances occur which could add another day or two to these times. Once goods are despatched we rely on Australia’s transportation networks to deliver.  

We offer flat-rate shipping within Australia

• Metro locations: $9.95
• All other locations: $12.95

Download the Australia Post mobile app to track your parcel.

We no longer offer international shipping.

Shipping costs includes more than just the cost of postage. Costs include order processing and stock receiving, pick and pack, packaging materials, and postage.

Postage costs vary by weight and/or cubic metre, and delivery location, however we do not pass on the whole of this cost to you, our customer.  

If you are not home for your Beerenberg delivery, Australia Post are instructed to leave your delivery in a safe place, otherwise you will receive a note informing you where you can collect your parcel from. Australia Post will hold this item for no longer than 10 days.

Beerenberg is not liable for parcels which are sent to the incorrect addresses due to customer error.

If you notice that you have entered the wrong address prior to dispatch you can call our team who may be able to change the address before the order is sent. Once the order is sent, it’s beyond our
control – you may be able to change the address through the Australia Post app.

Sometimes our products will appear as Out of Stock. To be notified when a product is back in stock you can click the “notify me when available button” on the product page. Occasionally a product may be discontinued or seasonal, if you have any queries about product availability please contact our team.

Due to the nature of our products, we are unable to offer a refund for change of mind after it has left our warehouse. Should a product arrive broken or damaged, please feel free to contact our team who will be happy to assist with either a refund or replacement.

We reserve the right to cancel any order, at which time, we will immediately notify this action by email or phone, using the email address or phone number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock and we undertake to take reasonable steps to verify that the order and credit details are bona fide prior to processing of orders.